Frequently Asked Questions

You can place an order through our website glowgrace.pk, via WhatsApp at +92 315 2141540, or through our Instagram page. Once your order is placed, you will receive a confirmation message via WhatsApp or SMS.

Yes — but only before your order is dispatched. Once your parcel has been shipped, cancellations and modifications are no longer possible. Please contact us on WhatsApp as soon as possible if you need to make a change.

You will receive an order confirmation message via WhatsApp or SMS after your order is successfully placed. Please make sure you provide the correct phone number when ordering.

Once your order is dispatched, we will send you a courier tracking number via WhatsApp. You can use this tracking number on the courier's website to follow your parcel in real time.

Yes! We deliver to every city across Pakistan — Karachi, Lahore, Islamabad, Peshawar, Quetta, and beyond. No matter where you are, we'll get your order to you.

Delivery times depend on your location:

• Karachi: Same-day delivery — Rs. 200
• Rest of Pakistan: 3–7 business days — Rs. 350
• Remote/Rural Areas: Up to 5–10 business days

Orders placed before 3:00 PM (Mon–Sat) are dispatched the same day. Orders placed after 3:00 PM or on Sunday are dispatched the next business day.

Delivery within Karachi costs Rs. 200. For all other cities across Pakistan, the delivery charge is Rs. 350.

Delays can sometimes occur due to weather conditions, public holidays, or courier issues. Please use your tracking number to check the status of your parcel. If you still have concerns, WhatsApp us at +92 315 2141540 and our team will assist you right away.

If a delivery attempt fails because you were unavailable, the courier will try again. Please note that re-delivery charges may apply. We recommend providing a phone number that is easily reachable during delivery hours.

We do not accept returns for change of mind, personal dislike, or incorrect shade ordered by the customer. Returns are only accepted if the product was damaged, wrong, expired, or missing from your order — and only with a valid unboxing video.

An unboxing video is mandatory for any return or refund claim. The video must:

• Start before the parcel is opened — the sealed parcel and order label must be visible
• Be continuous with no cuts, pauses, or edits
• Clearly show the damaged, wrong, or missing item
• Be sent to us within 24 hours of delivery via WhatsApp

Claims submitted without a valid unboxing video will not be accepted under any circumstances.

Follow these steps exactly:

• Step 1: Do not open the parcel immediately after receiving it
• Step 2: Start recording a continuous video before opening
• Step 3: Show the sealed label, open the parcel, and clearly show any issue on camera
• Step 4: Send the video + your order number to us on WhatsApp at +92 319 8964608 within 24 hours
• Step 5: Our team will review and respond within 24–48 hours

Refunds are processed via the following methods:

• Replacement: New product dispatched within 2–3 business days
• EasyPaisa / JazzCash: Refund within 24–48 hours
• Bank Transfer: Refund within 2–3 business days

Absolutely. Every single product sold at Glow Grace is 100% authentic and sourced directly from verified international suppliers. We have a strict zero-tolerance policy for duplicates or fakes. You can verify authenticity by checking the barcode on your product.

We stock a wide range of international luxury and drugstore beauty brands, including e.l.f., Lamel, Medicube, Revolution, Essence, CeraVe, COSRX, Mielle, Dr. Althea, Bleuface, Rimmel, Maybelline, Luscious, PanOxyl, Embryolisse, and more — with new brands added regularly.

Product images on our website are as accurate as possible. However, actual packaging, shade, or size may vary slightly due to manufacturer updates or screen display differences. The product you receive is always the authentic, genuine item.

If a product is out of stock, feel free to message us on WhatsApp at +92 315 2141540. We can let you know when it will be restocked or suggest a great alternative for you.

We accept the following payment methods:

• 💵 Cash on Delivery (COD) — Pay when your order arrives. No advance required.
• 📱 EasyPaisa — Online transfer to our registered account
• 📱 JazzCash — Online transfer to our registered account
• 🏦 Bank Transfer — Direct bank transfer (order processed after confirmation)

Yes! Cash on Delivery is available nationwide across all of Pakistan. You simply pay the courier when your order is delivered — no advance payment needed.

If you refuse to accept a COD order without a valid reason, Glow Grace reserves the right to restrict COD for your future orders. Repeated refusals may result in prepayment being required for all future orders. Please only place an order if you intend to receive it.

Yes. Your privacy and personal information are always protected. We never share your data with third parties, and our website follows best practices for online security. You can also choose Cash on Delivery to avoid sharing any payment details online.