Privacy Policy
We respect your privacy and are committed to protecting the personal information you share with us.
Last Updated: May 2026Who We Are
This Privacy Policy applies to Glow Grace ("we", "us", "our"), a beauty retail business operating at B-27 Kausar Town, Malir Ext Colony, Karachi, Pakistan, and accessible at glowgrace.pk.
By visiting our website, placing an order, or communicating with us via WhatsApp, phone, or email, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our services.
Information We Collect
We collect information that is necessary to process your orders and provide you with the best shopping experience. We only collect what we need nothing more.
- π€Personal Details β Your full name, phone number, email address, and delivery address when you place an order.
- π¦Order Information β Details of the products you purchase, order history, and payment method (COD, EasyPaisa, JazzCash, or Bank Transfer).
- π¬Communication Data β Messages, queries, or complaints you send us via WhatsApp, email, or phone.
- πWebsite Data β IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
- πLocation Data β City and delivery area for shipping purposes only. We do not track your precise GPS location.
How We Use Your Information
Your information is used solely to operate our business and serve you better. We do not sell your data. Here is exactly how we use it:
- β To process and deliver your orders across Pakistan.
- π²To send order confirmations, tracking updates, and delivery notifications via WhatsApp or SMS.
- π οΈTo resolve complaints, process returns, and handle refund requests.
- πTo inform you of sales, new arrivals, and exclusive offers only if you have opted in to receive such communications.
- πTo improve our website and shopping experience through anonymous usage analytics.
- βοΈTo comply with legal obligations if required by Pakistani law.
How We Share Your Information
We only share your information with trusted third parties when it is absolutely necessary to fulfil your order.
- πCourier Partners Your name, phone number, and delivery address are shared with our courier service (e.g. TCS, Leopards, BlueEx) to deliver your order.
- π±Payment Processors For online payments (EasyPaisa, JazzCash, Bank Transfer), only the necessary transaction details are shared with your payment provider.
- βοΈLegal Requirements We may disclose your information if required to do so by Pakistani law, court order, or government authority.
We do not share your data with advertisers, data brokers, or any unrelated third parties.
Data Storage & Security
We take the security of your personal data seriously and implement reasonable measures to protect it.
Cookies & Tracking
Our website uses cookies small text files stored on your device to improve your browsing experience.
- πͺEssential Cookies Required for the website to function properly (e.g. shopping cart, session management).
- πAnalytics Cookies Help us understand how visitors use our website so we can improve it. Data is anonymous and aggregated.
- π―Marketing Cookies Used to show you relevant ads on other platforms (e.g. Facebook, Instagram). You can opt out at any time through your browser settings.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of our website.
Your Rights
You have full control over your personal data. You may contact us at any time to exercise the following rights:
- ποΈRight to Access Request a copy of all personal data we hold about you.
- βοΈRight to Correction Ask us to correct any inaccurate or incomplete information.
- ποΈRight to Deletion Request that we delete your personal data, subject to legal obligations.
- π«Right to Opt Out Unsubscribe from marketing messages at any time by messaging us on WhatsApp.
- π€Right to Portability Request your data in a portable format.
To exercise any of these rights, contact us on WhatsApp at +92 315 2141540 or email us at help@glowgrace.pk. We will respond within 7 business days.
Third-Party Links
Our website and social media pages may contain links to third party websites such as Instagram, Facebook, or TikTok. We are not responsible for the privacy practices or content of those websites.
We encourage you to read the privacy policies of any third-party website you visit through our links.
Children's Privacy
Our website and services are intended for individuals who are 13 years of age or older. We do not knowingly collect personal information from children under 13.
If you believe we have accidentally collected information from a child, please contact us immediately and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
- π¬WhatsApp:+92 315 2141540
- βοΈEmail: help@glowgrace.pk
- πAddress: B-27 Kausar Town, Malir Ext Colony, Karachi, Pakistan
- πSupport Hours: MonβSat 10:00 AM β 11:30 PM | Sunday 12:00 PM β 11:30 PM
Questions About Your Data?
Our team is available 7 days a week to help you.